Global Delivery
25+ delivery centers spanning India, the Philippines, LATAM and EMEA.
Trusted by global enterprises
Global outsourcing, engineered for scale.
Samrik Solutions runs mission-critical customer experience, healthcare, finance and back-office operations for ambitious enterprises across 30+ industries.
- 24/7 Multilingual
- ISO 27001 Aligned
- HIPAA Compliant
- AI + RPA Native
- Tailored
- BPO Solutions
- 24/7
- Operational Support
- Secure
- IT Infrastructure
- 100%
- Quality Focus
Why Samrik Solutions
A modern BPO partner, built for outcomes
We combine deep operational expertise with AI, automation and global delivery to move the metrics that matter.
Enterprise Security
ISO 27001 & SOC 2 aligned controls with HIPAA and PCI-DSS readiness.
AI-Augmented Ops
GenAI copilots, RPA and analytics built into every engagement.
Outcomes, Not Hours
Transparent SLAs, CSAT and unit-economics-driven pricing.
Our Services
End-to-end outsourcing capabilities
From contact center to healthcare RCM and finance operations — one accountable partner.
Customer Support
24/7 omnichannel customer care across voice, chat and email with multilingual coverage.
Learn moreTechnical Support
Tiered L1–L3 technical assistance backed by certified engineers and clear SLAs.
Learn moreHealthcare BPO
HIPAA-aligned patient services, eligibility, and care coordination at scale.
Learn moreMedical Billing
End-to-end revenue cycle management — coding, claims, AR follow-up and denials.
Learn moreInsurance Processing
Policy servicing, claims adjudication and underwriting support for global carriers.
Learn moreData Entry & Processing
High-accuracy data capture, cleansing and digitization with QA gates.
Learn moreBack Office Support
Operations, document handling and workflow automation for lean enterprises.
Learn moreEmail Support
Branded email response management with tone, accuracy and turnaround guarantees.
Learn moreLive Chat Support
Real-time chat agents trained on your product and CRM stack.
Learn moreIndustries
Specialized expertise across 10+ industries
Domain-trained agents, supervisors and analysts who understand your business from day one.
Healthcare
Retail
Banking
Insurance
Telecom
Education
Travel
Logistics
Ecommerce
Manufacturing
Our Process
From discovery to optimization in weeks, not quarters
A proven four-step engagement model that de-risks every transition.
Discover
We map your customer journey, SLAs and unit economics to identify quick wins.
Design
A solution blueprint covering people, technology, locations and governance.
Deploy
We hire, train and stand up your operation with a clear ramp plan.
Optimize
Continuous improvement powered by analytics, automation and AI.
Client Stories
Outcomes our clients talk about
"
Samrik Solutions scaled our patient support operation from 30 to 220 agents in 90 days without missing a single SLA.
VP of Operations
US Healthcare Network
"
Their finance & accounting team feels like an extension of ours. CSAT is the highest we've ever measured.
CFO
European Retail Group
"
AI-driven QA and real-time analytics changed how we run our contact center. A truly modern BPO partner.
Director of CX
Global SaaS Company
Trusted by leading enterprises worldwide
- Acme Corp
- Northwind
- Globex
- Initech
- Umbrella
- Stark Industries
- Wayne Enterprises
- Hooli
Ready to outsource with confidence?
Tell us about your operation. We'll respond with a tailored proposal in 48 hours.